Service Care Solutions Ltd

Mental Heath Crisis Telephone Advisor

Mental Health Crisis Telephone Advisor

An exciting permanent full time opportunity has become available within a private nationwide mental health charity facilitating contracts for NHS mental health services in Sunderland.

The Crisis Helplines are recruiting for a full time vacancy within a hybrid position working on site from the call centre and at home.

£150 for a successful application bonus!

Hours: Full Time

Salary: £24,000 up to £26,500 per annum

Contract: Permanent

Location: Sunderland


You will be working within a team of experienced Crisis Telephone Advisors and mental health professionals as part of a specialist crisis line supporting individuals needing immediate support, consultation and signposting.

The charity supports NHS contracts and private organisations in offering crisis telephone lines to their clients and then signposting within their mental health services.

You will be supporting charities such a veteran support services and NHS crisis teams.

The role is based at the charity's head office in Sunderland where you will start your role with a three week induction programme.

You will work on a rolling rota working a mixture of long days in the office and the lates and nights at home with all equipment provided.

This is an exciting opportunity for a growing department within the charity which is winning more and more funding each year.

Candidate Requirements:

  • NVQ Level 3 in Health & Social Care or level 3 counselling certificate is an essential requirement.

  • Experience of working in a social care setting, or prior mental health support experience.

  • Great interpersonal, communication and listening skills.

  • Understanding principles of Care and Mental Health Act.

  • Knowledge of data management systems needed to interpret data and write reports for service management.

  • Must be able to commute to the Head Office based in Sunderland.

Benefits of Service Care Solutions:

  • £150 Permanent Placement Bonus

  • Quick starts into contracts

  • Referral bonus of £250

  • Competitive rates of pay for temporary and fixed contract work

  • Interview techniques coaching

If you are interested in applying please contact Tom Millar on 01772 208963, or send your CV directly across to with your contact details on!

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