Service Care Solutions Ltd

Senior System Support Officer

Service Care Solutions are looking for an Senior System Support Officer to work on a Hybrid basis for a Government entity in Chester.


The job holder will be a highly technical Subject Matter Expert (SME) who will lead the

development of the strategic lifecycle roadmap(s) for their technical specialism(s).

Ensuring compliance within support versions of the software/hardware and exploiting the

technology to deliver efficiency gains for example by automation.

Technical knowledge

sharing on the future strategic direction of the technologies will be crucial to peer groups

and team members.

Consulted to maintain, deliver, support, develop, source and train for a range of ICT


They will develop and apply emerging and advancing methodologies (such as

software defined) which ensure efficient application in a low maintenance environment,

to all Council staff, Schools and other external clients and cover a wide range of


Core Responsibilities:

  • Delegated responsibility to lead, manage, coach and motivate a diverse team of

  • highly skilled, specialised technical and professional staff located across Cheshire

    and partner locations who will provide a managed ICT environment

    in a planned and structured way either onsite or through the use of remote tools to ensure appropriate skills and expertise are available to enable clients to make effective use of computing facilities.

  • Responsible technical lead for Implementation, maintenance and continual

  • improvement of complex strategies, QMS documented procedures and technical

    instructions for all aspects of ICT Service management ensure compliance with corporate and

    national policy and professional standards, eg.


  • Responsible on each engaged project/chargeable workstream for specification

  • and calculation of capital/asset and human resource financial demand and skill


    Consult with Project Managers to influence and secure appropriate budgets

    and requirements for specialist technical resource to project work.

  • Responsible for ensuring own and supporting member of the team's work is

  • compliant within ICT project delivery processes such as Service Gates, CAB, TDA

    and responsible for delivery of project work on time and within the project budget.

    5.Technical lead and escalation for ad hoc ICT issues on an extremely complex and

    diverse estate.

    These can vary from single user PC to catastrophic failure

    affecting all users, all services to entire Council and Public.

    6.Plan, manage, define and present complex and highly technical training and

    awareness sessions including to none technical staff and clients in plain simple

    English on the effective use of ICT and long term strategic direction.

    7.Responsibility for ensuring the ongoing continuity of many business-critical

    systems and processes in a highly complex hybrid environment.

    Define, plan and

    manage the teams DR and business continuity arrangements for area of


    If you are interested in this role please contact Chris Wheeler on 01772208962 or email

    Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful securing a role.

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