Senior System Support Officer
Service Care Solutions are looking for an Senior System Support Officer to work on a Hybrid basis for a Government entity in Chester.
The job holder will be a highly technical Subject Matter Expert (SME) who will lead the
development of the strategic lifecycle roadmap(s) for their technical specialism(s).
Ensuring compliance within support versions of the software/hardware and exploiting the
technology to deliver efficiency gains for example by automation.
sharing on the future strategic direction of the technologies will be crucial to peer groups
and team members.
Consulted to maintain, deliver, support, develop, source and train for a range of ICT
They will develop and apply emerging and advancing methodologies (such as
software defined) which ensure efficient application in a low maintenance environment,
to all Council staff, Schools and other external clients and cover a wide range of
highly skilled, specialised technical and professional staff located across Cheshire
and partner locations who will provide a managed ICT environment
in a planned and structured way either onsite or through the use of remote tools to ensure appropriate skills and expertise are available to enable clients to make effective use of computing facilities.
improvement of complex strategies, QMS documented procedures and technical
instructions for all aspects of ICT Service management ensure compliance with corporate and
national policy and professional standards, eg.
GDPR, PSN, ITIL, PRINCE
and calculation of capital/asset and human resource financial demand and skill
Consult with Project Managers to influence and secure appropriate budgets
and requirements for specialist technical resource to project work.
compliant within ICT project delivery processes such as Service Gates, CAB, TDA
and responsible for delivery of project work on time and within the project budget.
5.Technical lead and escalation for ad hoc ICT issues on an extremely complex and
These can vary from single user PC to catastrophic failure
affecting all users, all services to entire Council and Public.
6.Plan, manage, define and present complex and highly technical training and
awareness sessions including to none technical staff and clients in plain simple
English on the effective use of ICT and long term strategic direction.
7.Responsibility for ensuring the ongoing continuity of many business-critical
systems and processes in a highly complex hybrid environment.
Define, plan and
manage the teams DR and business continuity arrangements for area of
If you are interested in this role please contact Chris Wheeler on 01772208962 or email firstname.lastname@example.org.
Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful securing a role.
- Start: ASAP
- Duration: 3 months
- Rate: £300 - £325 per day
- Location: Chester, England
- Type: Contract
- Industry: IT
- Recruiter: Service Care Solutions Ltd
- Contact: Chris Wheeler
- Tel: 01772 208962
- Fax: 01772 471473
- Email: to view click here
- Posted: 2023-04-24 14:17:57 -
- View all Jobs from Service Care Solutions Ltd
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