Case Management Officer needed with Camden Council

Start Date- ASAP

Location - Camden

Duration - Initially 3 months

Hours per week - 36 hours per week

Salary - £18.45 ltd an hour

Description:

• To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy


• You will deal with high volumes and manage/track complaints


• You will manage a caseload of reviews, appeals and enquiries, liaising with Service Managers and Head of Service to ensure the consistent and thorough investigation and handling of cases by taking ownership, logging details and updates appropriately on the system and identifying appropriate solutions by working with stakeholders and making value judgements based on an in-depth knowledge of the particular services

What is required?

• Good standard of general education to GCSE level


• Understanding of housing and social care statutes


• Experience within a similar role


• Ability to undertake reviews of decisions and to deal, efficiently, professionally and sensitively with complaints and MP and member enquiries


• Experience of working in customer facing service handling complex cases or complaints from a diverse range of customers

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;

• A specialist, dedicated Social Work consultant offering single point of contact


• Exceptional referral bonuses - £250 per referral placed in to work!


• An extensive & exclusive range of Social Work vacancies across the UK


• Nationwide provider Social Work staff to over 200 local authorities.


• Payroll service twice a week.


• Ltd and PAYE payment options available.


• Annual training budget of up to £250 and continued online CPD training.


• Excellent Annual Loyalty schemes / bonuses.


• DBS disclosures provided via fast track online services free of charge.