Service Care Solutions Ltd
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Patient Relations Complaints Officer

Hi all, I'm currently recruiting for a Complaints Officer in the NHS.

Please apply for more details.

Hours - 37.5
Location - Birmingham
Rate - (£17.10 PAYE Per hour Inclusive of Holiday Pay)

, Sensitively and compassionately liaising with patients, families, carers and complainants to obtain relevant information that they possess that will support the investigation of their concerns.
, Working in a person-centred way in line with the requirements of current NHS Complaints and associated legislation, to liaise directly with complainants in order to facilitate resolution of their complaints.

At all times, working with sensitivity, diplomacy, professionalism and integrity and deliver high standards.
, Directly managing their own caseload, including highly complex and sensitive complaints information, and provide support and advice to divisional staff to ensure thorough, timely and effective complaint investigations that meet the standards and KPIs set by the NHS Complaints legislation and local requirements.
, Risk assessing and processing new complaints in line with the Patient Relations policy and procedures, providing signposting where necessary and appropriate.
, Using risk assessment frameworks and guidance to identify risk and take responsibility for the appropriate escalation of complaints and concerns where there is or appears to be a risk to the safety and wellbeing of patients, NHS and staff or members of the public.
, Planning, organising and co-ordinating complaints investigations and responses in line with the Trust's Patient Relations Policy and Procedures, which are underpinned by national legislation.
, Identifying appropriate subject matter experts to obtain their input into the complaint investigation, providing clear and precise direction on the matters to be considered and the format of the response required.
, Ensuring completion of complaints handling is in line with NHS complaint legislation, frameworks, internal policies and guidance.

Benefits of Service Care Solutions

, 250 training allowance
, Excellent pay rates
, Exceptional referral bonuses
, Specialist's Non-Medical Non Clinical consultants offering single point of contact
, Frequent notifications for upcoming opportunities via text and email
, Nationwide provider of staff to cover over 40 different NHS trust and private organisations
, DBS disclosures provided via fast track online services free of charge.
If this role sounds of interest contact or 01772208953.