Service Care Solutions Ltd

Head of Allocations and Lettings

Job title - Head of Allocations and Lettings
Location - London W6
Contract - Temporary ongoing
Hours - Full time
Start Date - ASAP

The Role Summary
A new opportunity has become available for full time temporary Head of Allocations and Lettings to have overall strategic responsibility for leading, coaching, inspiring and motivating staff to deliver high quality allocations and lettings services, developing corporate policies and strategies for Allocations and Lettings services whilst ensuring that the organisational goals, corporate vision, and statutory obligations are met at all times.

Your key duties within the role will include:

  • To manage, review, and develop the Scheme of Allocation to enable the Council to address acute housing need.

    Managing and monitoring Temporary Accommodation (TA), making best use of available supply of social housing, and enabling access to affordable housing.

  • To lead on strategic analysis and policy in allocations, voids, and lettings, using business intelligence and transformation to improve, monitor and review the voids process, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.

  • To lead and develop the council's temporary accommodation management and strategy, managing expenditure, projecting supply and demand and making appropriate and timely arrangements for efficient and effective procurement of accommodation sourced from the private sector and registered providers for TA use.

  • To be responsible for overall budget management for the Allocations and Lettings service, using business intelligence, benchmarking data to deliver transformation to services which are value for money.

    To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to managers and staff to deliver an efficient and streamlined service.

  • To carryout regular analysis and advising on the financial impact of Temporary Accommodation housing solutions, voids, and property procurement, delivering services within the budget envelop and producing periodic budget monitoring information.

  • To ensure, through appropriate strategic governance and operational leadership that the service meets the current and future business needs of the Council statutory and non-statutory service provision for Allocations and Lettings.


  • Good understanding of the key issues facing local government, the wider public sector and partners and of local, regional and national policy

  • Experience of working in a fast-paced housing management department

  • Ability to work across multiple teams and to deliver transformation and service improvement projects.

  • Resident focus on delivering excellent allocations and lettings services face to face, telephone, email, and written correspondence.

  • Experience of working with senior management team, councilors, executive directors, external stakeholders, and partnership organisations

  • Experience of developing and maintaining relationships with council departments and external voluntary community partners to deliver positive outcomes for residents

  • Effectively able to plan and prioritise workload and working to deadlines.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

  • Start: ASAP
  • Duration: Ongoing
  • Rate: Up to £375 per day + Umbrella
  • Location: West London, England
  • Type: Contract
  • Industry: Property
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lewis Hodson
  • Tel: 01772 208966
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2023-03-15 17:16:25 -

  • View all Jobs from Service Care Solutions Ltd

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