Job Title: Property Services Coordinator
Contract: 6-month Fixed Term (extension possible)
Location: Camden
Salary: £26161 - £26897

Purpose of the Role
I am representing a client based in Camden, who are looking for someone to join the Property Services team to help work on the provision and maintenance of our large portfolio of properties.

This demands strong organisational skills and the ability to work collaboratively with customers, other teams, and external service providers.

The successful candidate will be a strong administrator, preferably with housing/repairs scheduling experience.

Main Responsibilities

• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works.


• Answering phones, emails, CRM cases, scheduling and confirming appointments


• Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs


• Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress)


• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing


• Updating the system with relevant information and create reports for analysis

Requirements

• Have strong administration skills and must be IT proficient


• Housing/repairs experience


• Have great communication skills, both oral and written


• Be a self-motivated, resilient, assertive, and confident person


• Have proven experience of providing excellent customer service


• Have previous experience working with scheduling of repairs


• Be organised and able to multitask

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk