Job Title: Home Ownership Manager
Type: Temp 3 months (potential for extension)
Hours: 36, hybrid working available
Location: Waltham Forest

Purpose of the Role
I am representing a client based in Waltham Forest, who are looking for someone to o lead, plan, develop and deliver an expert professional home ownership service.

You will be expected to support the development, management and delivery of council services and manage staff responsible for service delivery / support within the home ownership service area.

Additionally, you will be ensuring the Council maximises service outcomes in relation to cost.

Main Responsibilities

• Plan and ensure service delivery within a complex / diverse service area.
  
  Control operational activities within the service area and ensure professional standards are delivered.


• Provide strategic and operational leadership to the delivery of home ownership services.


• To ensure that policies and processes on service charges, right to buy and leasehold/shared ownership management are compliant and in line with current legislation.


• To ensure homeowner consultation and engagement is customer focused, delivers value for money and is compliant with legislation and policy.


• Responsible for all home ownership policies and processes, keep abreast of changes, best practice, etc and ensure working practises reflect these.


• To represent the Council, providing guidance to all necessary parties including for cases at First Tier Tribunal (Property) and/or County Court in cases in relation to service charges or other leasehold matters.


• Work closely with other colleagues across Housing, Resident Services, and the wider council to deliver a joined up and coherent approach to housing and tenancy management.


• Develops service plans to meet strategic business goals.
  
  Ensure compliance with all internal and external standards.


• Lead, motivate and develop staff to create and maintain a highly competent and participative workforce.

Requirements

• Educated to degree standard or equivalent


• Relevant professional qualification


• Proven ability to lead & provide strategic vision and leadership


• Proven ability to monitor performance and take remedial action to achieve targets


• Ability to support and develop staff to achieve a high level of staff satisfaction


• Proven ability to set and manage complex budgets, achieving excellent outcomes


• Detailed knowledge of relevant legislation, guidance and caselaw, and knowledge of the broader housing environment


• Experience of change management and delivering and sustaining large-scale improvements in public-facing services

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

f you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk