Service Care Solutions Ltd

Home Ownership Manager

Job Title: Home Ownership Manager
Type: Temp 3 months (potential for extension)
Hours: 36, hybrid working available
Location: Waltham Forest

Purpose of the Role
I am representing a client based in Waltham Forest, who are looking for someone to o lead, plan, develop and deliver an expert professional home ownership service.

You will be expected to support the development, management and delivery of council services and manage staff responsible for service delivery / support within the home ownership service area.

Additionally, you will be ensuring the Council maximises service outcomes in relation to cost.

Main Responsibilities

  • Plan and ensure service delivery within a complex / diverse service area.

    Control operational activities within the service area and ensure professional standards are delivered.

  • Provide strategic and operational leadership to the delivery of home ownership services.

  • To ensure that policies and processes on service charges, right to buy and leasehold/shared ownership management are compliant and in line with current legislation.

  • To ensure homeowner consultation and engagement is customer focused, delivers value for money and is compliant with legislation and policy.

  • Responsible for all home ownership policies and processes, keep abreast of changes, best practice, etc and ensure working practises reflect these.

  • To represent the Council, providing guidance to all necessary parties including for cases at First Tier Tribunal (Property) and/or County Court in cases in relation to service charges or other leasehold matters.

  • Work closely with other colleagues across Housing, Resident Services, and the wider council to deliver a joined up and coherent approach to housing and tenancy management.

  • Develops service plans to meet strategic business goals.

    Ensure compliance with all internal and external standards.

  • Lead, motivate and develop staff to create and maintain a highly competent and participative workforce.


  • Educated to degree standard or equivalent

  • Relevant professional qualification

  • Proven ability to lead & provide strategic vision and leadership

  • Proven ability to monitor performance and take remedial action to achieve targets

  • Ability to support and develop staff to achieve a high level of staff satisfaction

  • Proven ability to set and manage complex budgets, achieving excellent outcomes

  • Detailed knowledge of relevant legislation, guidance and caselaw, and knowledge of the broader housing environment

  • Experience of change management and delivering and sustaining large-scale improvements in public-facing services

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

f you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to

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