CRM Super User

CRM Super User, Sheffield, £38-40K + Bens.

You must be a Super User of a CRM software, ideally with some knowledge / experience of SQL.

This is an opportunity to move into an Application Analyst role and receive training on Asset Management Software.



Responsibilities:

, 3rd Line Support and Configuration changes for existing systems
, Scope, analysis and implementation of new projects within existing or new systems
, Provides technical advice for bid (work winning), BI, Quality and Digital teams
, Part of bid teams and bid process as required
, Makes customer-oriented decisions and understands their problems quickly and fluently
, Actively works to establish a good understanding of the needs of the business to deliver a higher quality service to customers
, Innovation - helps to identify ways in which technology can be used by the business to drive efficiencies and deliver greater value for the customer Service Desk
, Business Systems team members
, Internal Bid, BI, Quality and Digital teams
, 3rd Party resources (Suppliers/Vendors)
, End users
, Demonstrates clear understanding of own targets and responsibilities
, Operational Responsibilities
, Agreed solutions are delivered within agreed timescales
, Solutions remain aligned to the technology roadmap (and exceptions are agreed)
, Up to date and clear documentation on the key processes within area of responsibility
, Positive customer feedback
, Clear focus on completing all activity within the performance standards agreed with the customers

Your background / skills:

, Strong knowledge of CRM software and some SQL.
, Experience working within an ITIL framework
, Experience of identifying and embedding industry best practice into current ways of working
, Focused on achieving results

Knowledge of the following is not required but desirable:

, Brightly (Confirm)
, Alloy
, Kaarbontech
, Noodle (Client Engagement App)

This CRM Super User role is a hybrid position based in Sheffield (2 days per week) and pays c£38-40K base + bens.