Service Care Solutions are working with a Housing Association based in South East England who have a Permanent vacancy for a Guest Services Team Leader.

As a Team Leader, you will ensure that guests receive excellent customer service.

As well as working as part of the wider team, you will supervise the assistants and ensure the highest possible standards of cleanliness and safety to all Key worker accommodation.


Duties will include:-

• Report and monitor all repairs and defects to the accommodation team


• Cleaning and preparing void properties


• Cleaning of communal areas


• Monitoring activities and preparation of reports in area of repairs, health and safety and environmental issues


• Monitoring performance of staff which will include carrying out Smart Chats, 121, sickness related meetings and setting up objectives


• Produce regular reports in relevance to team performance


• Assist in the induction and training of staff


• Maintain a good working relationship with residents and other customers, staff and client representatives by dealing courteously with complaints and enquiries


• Carrying out regular block and estate inspections, provide written report with photo evidence, liaise with other departments, contractors and Estate Services teams to action accordingly on highlighted issues

You will have/be:-

• Previous experience in a cleaning/housekeeping position


• Customer service focused


• Confident supervising a team of assistants


• IT literate


• Comfortable working with phone/tablet devices


• Have a full UK driving license


• Knowledge of health & safety legislation


• Ability to carry out manual handling tasks