Job Title: Tenancy Services Officer
Contract: Fixed Term until end of December 2023
Hours: 37, hybrid working available
Location: Sevenoaks
Salary: £34,148 per annum
DBS: Enhanced
Driver Required: Yes

Purpose of the Role
I am representing a client based in Sevenoaks, who are looking for someone to provide a full housing management service to a patch of approx.

400 properties, in Westerham Kent, and surrounding areas.

The officer will need to tailor their approach according to individual circumstances to ensure tenants can sustain their tenancies and maintain their homes to a good standard.

The ideal candidate should be experienced in, and confident to use relevant tools, interventions, and tenancy enforcement action, if necessary, in relation to tenancy breaches and ASB.

Main Responsibilities

• Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes.


• Tailor new customers relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement.


• Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation.


• Help customers to understand their responsibilities as tenants and how to sustain their tenancy.


• Build safe communities with proactive and consistent service delivery to reduce and respond to reports of ASB, hate crime, domestic abuse, safeguarding and other tenancy breaches.


• Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes on legal cases for the organisation.


• Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live.


• Provide technical and professional housing/tenancy management advice.


• Effectively audit homes to identify and prevent tenancy fraud.


• Promote and signpost tenants to opportunities for training and employment to meet their aspirations and maximise their income in support of our Income Protection and Financial Well Being strategies.


• Build and maintain partnerships with internal and external customer, statutory agencies, and referral-based services to support excellent local area delivery.

Requirements

• Awareness of current issues, legislation, and best practice in relation to the housing and estate management.


• Experience of delivering a positive customer focused service.


• Proven track record of being solution focused and confident in Microsoft packages and learning bespoke customer record management systems.


• Proven ability to take ownership of challenging and difficult conversations with customers, colleagues, and stakeholders.


• Proven delivery of work on time to a good standard when working under pressure on demanding cases and during peak periods.


• Ability to build and maintain positive relationships and collaborate with others to achieve outcomes.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk