Job Title: Temporary Accommodation Officer
Type: 4 months Temp ongoing
Hours: 36
Location: Lewisham
DBS: Basic

Purpose of the Role
I am representing a client based in Lewisham, who are looking for someone to provide a high quality, customer focussed and responsive Housing Management service for residents living in temporary accommodation.

The suitable candidate will need to have experience in housing, especially with home visits and property checks.
Main Responsibilities

• Proactively provide a comprehensive housing management service for temporary accommodation residents within procedural guidelines, standards, and timescales


• Ensure that individual performance targets on a range of housing management and customer service standards are met and work collaboratively with colleagues to ensure team targets are met


• Identify and record details of vulnerable residents, ensure safeguarding concerns are acted upon, and signpost residents for support as required


• Work collaboratively with other departments, partner, and stakeholders to ensure multi agency responses to complex cases


• Liaise with Housing Options Centre (HOC) concerning a client's homelessness application including changes of circumstances and discharge of duty


• Attend Court hearings and evictions, completing an inventory of goods, serving Tort Notices, and arranging for removal and storage of goods when necessary


• Liaise with the Health and Safety Team, landlords, tenants, and contractors, to ensure gas safety inspections and certificates are arranged in accordance with relevant legislation


• Carry out inspections of properties and communal areas in a lone working capacity, identifying and reporting repairs or concerns


• Respond to correspondence and complaints and provide drafts for member's enquiries in an effective manner and meet the standards of customer care expected by all Lewisham Homes staff

Requirements

• Working knowledge of the housing legislation relevant to this role


• Experience of working in a customer focused environment


• Understanding of the current challenges faces in social housing, particularly in relation to homelessness


• Experience of multi-agency working to support customers to solve problems


• Experience of managing conflict with challenging customers and service users


• A good level of general education including Grade C or above in GCSE English and Maths

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

f you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk