Service Care Solutions Ltd

Community Care Officer

I am currently recruiting for a community care officer to work in Haringey.


This role is initially for 3 months and requires applying candidates to have an enhanced DBS.


Role purpose: The purpose of the role is to provide advice, information and complete referrals eligible for Haringey residents and their careers.


Main responsibilities:






1.

To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.



2.

To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)



3.

It is envisaged that staff within First Response will also be able to initiate the following:



, Refer to other agencies


, Order equipment for clients (following training)


, Amend referrals


, Screen referrals to gather further information



4.

To process referrals and apply agreed eligibility criteria.

This will involve collecting extra information form the referrer, service user or carer where appropriate.


5.

To accurately record detailed referrals, specifying client's needs.


6.

To work within agreed procedures, particularly those in relation to alleged safeguarding adults.


7.

To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy.


8.

To liaise with other departmental and non-departmental services and partner agencies as required.


9.

To sign post members of the public to access other services where appropriate.


10.

To ensure that the Duty Manager is kept fully up to date with operational issues.


11.

To support the service/ duty team


12.

To deal with emails, letters and other aspects of First Response's routine






If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208964 or email andrew.quinney@servicecare.org.uk




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