Service Care Solutions Ltd

Service Strategy Manager

Service Care Solutions are looking for an Service Strategy Manager to work on a Hybrid basis for a Government entity in London.

Key areas of responsibility for the Service Strategy Manager include but are not limited to:
, Developing the ITSM strategy and ensuring alignment into the wider strategies and business objectives.
, Leading engagement with senior ITSM stakeholders across all departments and geographies to ensure effective strategic development.
, Understanding and incorporating end user needs and requirements into the development of strategies and initiatives.
, Performing quarterly and annual reviews of the ITSM strategy, applying insight derived from stakeholder engagement, management information and reporting and to inform future strategies.
, Acting as a single point of contact, responding to all requests for support from the Set Service Strategy team and for all questions and queries relating to the strategy.
, Leading demand management activities across the ITSM organisation.
, Championing of future ways of working, sustainability agendas and frameworks as appropriate.
, Understanding the total ITSM service offering and supporting capability teams to shape their future offerings based on customer needs.
, Communicating the ITSM strategy to all relevant stakeholders.
, Inputting into ITSM business cases, internal board submissions and ministerial briefings as appropriate.
Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member.

Candidates must have current SC Clearance.

If you are interested in this role please contact Chris Wheeler on 01772208962 or email

Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful securing a role.

Share Job