Service Care Solutions Ltd

Customer Service Officer

Customer Service Officer needed with Gloucestershire County Council

Start Date- ASAP

Location - Gloucester

Duration - initially 3 months

Hours per week - 37 hours per week

Salary - £13.17 ltd an hour


  • To act as the first point of contact within the Children's Front Door Service

  • Engage with all customers in a courteous, prompt and appropriate manner using excellent written and verbal communication

  • Respond to customer requests for information

  • Ensure that all enquiries are acknowledged and responded to in a consistent and timely manner

  • Create and maintain all electronic records ensuring compliance with the GDPR for the team and all partner services and agencies

What is required?

  • Diploma in Customer Services/Business Administration or appropriate equivalent experience

  • Educated to GCSE Level A-C in English and Maths

  • Experience of providing information to people using a variety of communication channels

  • Experience of recording accurate information

  • Experience of working under pressure

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV -

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;

  • A specialist, dedicated Social Work consultant offering single point of contact

  • Exceptional referral bonuses - £250 per referral placed in to work!

  • An extensive & exclusive range of Social Work vacancies across the UK

  • Nationwide provider Social Work staff to over 200 local authorities.

  • Payroll service twice a week.

  • Ltd and PAYE payment options available.

  • Annual training budget of up to £250 and continued online CPD training.

  • Excellent Annual Loyalty schemes / bonuses.

  • DBS disclosures provided via fast track online services free of charge.

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