Customer Service Officer needed with Gloucestershire County Council

Start Date- ASAP

Location - Gloucester

Duration - initially 3 months

Hours per week - 37 hours per week

Salary - £13.17 ltd an hour

Description:

• To act as the first point of contact within the Children's Front Door Service


• Engage with all customers in a courteous, prompt and appropriate manner using excellent written and verbal communication


• Respond to customer requests for information


• Ensure that all enquiries are acknowledged and responded to in a consistent and timely manner


• Create and maintain all electronic records ensuring compliance with the GDPR for the team and all partner services and agencies

What is required?

• Diploma in Customer Services/Business Administration or appropriate equivalent experience


• Educated to GCSE Level A-C in English and Maths


• Experience of providing information to people using a variety of communication channels


• Experience of recording accurate information


• Experience of working under pressure

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;

• A specialist, dedicated Social Work consultant offering single point of contact


• Exceptional referral bonuses - £250 per referral placed in to work!


• An extensive & exclusive range of Social Work vacancies across the UK


• Nationwide provider Social Work staff to over 200 local authorities.


• Payroll service twice a week.


• Ltd and PAYE payment options available.


• Annual training budget of up to £250 and continued online CPD training.


• Excellent Annual Loyalty schemes / bonuses.


• DBS disclosures provided via fast track online services free of charge.