Service Care Solutions Ltd

Income Maximisation Officer

Job Title: Income Maximisation Officer
Contract: Temp 3 months on going
Hours: 35, 9am-5pm
Location: Lambeth

Purpose of the Role
I am representing a client based in Lambeth, who are looking for someone to provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores and converted laundry spaces, to minimise turnaround times and maximise income.

You will be expected to maintain waiting lists for non-residential units, and manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.

Main Responsibilities

  • To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers

  • To let non-residential units in line with process.

    This will include units such as sheds, allocated parking bays and cycle storage

  • Respond to correspondence, complaints, members' enquiries, Freedom of Information and Subject Access Requests which are within the post holder's responsibility and make suggestions for improving service delivery

  • Provide assistance, advice, and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met

  • Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits

  • To liaise with Tenants & Residents Associations, residents, and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services

  • To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the data base and provide timely and accurate monitoring reports

  • To liaise with Income Collection staff to take action to repossess facilities where customers have failed to clear the debt or make repayment arrangements

  • To coordinate new parking schemes including the balloting of residents and liaison with Highways, Neighbourhood Housing Teams and TRAs to implement schemes

  • Oversee allocation of Housing parking permits


  • Educated to NQF level 3 (e.g.

    A Level / BTEC National Diploma, NVQ level 3) or has equivalent demonstrable experience

  • An understanding of the issues of housing, empty property management and letting, health and safety and how these impact on the well-being of residents and the responsibilities of landlords

  • Knowledge of current legislation relevant to housing, tenancy, and leasehold management

  • Produces clear and well-structured written work, which creates a positive impact on the recipient(s)

  • Ability to work evenings and weekends as required by the job

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to

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