Service Care Solutions Ltd

Service Catalogue Manager

Service Care Solutions are looking for an Service Catalogue Manager to work on a Hybrid basis for a Government entity in London.

You will have line management duties, including:
, Oversight of direct reports and line management duties throughout their team
, Managing team prioritisation and utilisation.?
, Leading recruitment within the Service Catalogue Management team.
, Displaying role model values of diversity and inclusion, leadership and change management in the team, engaging and maintaining the commitment of staff.
, Developing a supporting environment for staff, promoting a culture of constructive feedback, learning, development and flexible working.

Responsibilities:



  • Close collaboration with Product Owners to ensure the Service Catalogue reflects the current state.

  • Reviewing and assuring the quality of Service Catalogue entries to ensure that the Service Catalogue items accurately reference appropriate CIs and other data points as required.

  • Prioritising and reviewing new entries to the Service Catalogue.

  • Maintaining the service description structure for the Service Catalogue.

  • Ensuring accessibility of the Service Catalogue to End Users.

  • Maintaining Service Catalogue standards to provide a consistent user experience, implementing Service Catalogue user experience enhancements as needed.

  • Signposting and providing guidance material and templates to Product Owners, Service Designers and Project Managers to promote consistency and quality within the Service Catalogue and improve understanding of the Service Catalogue in the wider organisation.

  • Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world.


If you are interested in this role please contact Chris Wheeler on 01772208962 or email chris.wheeler@servicecare.org.uk.

Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful in securing a role.




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