Service Care Solutions Ltd

Privately Rented Housing Officer

Job Title: Privately Rented Housing Officer
Contract: Temp on going
Hours: 35, 9am-5pm
Location: Enfield, EN1 3XA
DBS: Basic

Purpose of the Role
I am representing a client based in Enfield, who are looking for someone to aid the Private Rented Housing Team in supporting tenants to sustain their home and work in partnership to proactively address tenancy issues, such as under/over occupation, rent arrears, ASB, hoarding, disrepair, etc.

You will also be managing day-to-day relationship with PRS housing suppliers and contribute to the management of leases and contracts.

Main Responsibilities

  • To provide the main point of contact to privately rented housing tenants and providers

  • Ensure all casework and housing data is accurately recorded on notes and IT systems

  • Contribute the efficient and effective management of voids and relets processes

  • Ensure all homelessness casework is delivered in line with the statutory homelessness framework

  • Ensure the provision of accurate and relevant housing, welfare, homelessness advice and support

  • To provide and support private rented housing residents to make informed housing choices and sustain their tenancy

  • Ensure the effective management of the private housing portfolio

  • To provide an outstanding Private Rented Housing Service and ensure residents comply with the terms of their agreement and promptly take remedial action as required

  • To ensure properties are maintained and repaired to the required standard and monitor contractor and provider performance

  • To investigate and work in partnership to resolve management issues, such as ASB, hoarding, rent arrears etc.


  • Significant knowledge and experience of delivering excellent customer service within a local authority housing and/or homelessness service

  • Significant knowledge and experience of working in partnership to improve outcomes for homelessness applicants and their households

  • Significant knowledge and experience of the management of temporary accommodation teams and schemes

  • Significant knowledge and experience of the implementation of the statutory homelessness framework (Legislation, Suitability Order, Caselaw), including assessments, prevention, relief and main duties, TA duties and accommodation offers

  • Significant knowledge and experience of the implementation of national and local welfare services, such as Universal Credit, LHA, DHP, local welfare assistance programmes

  • Significant knowledge and experience of the implementation of the PRS housing standards, such as HHSRS Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations, and so on

  • Significant knowledge and experience of housing and homelessness IT systems

  • May be required to work remotely and/or other Council locations

  • Ability to drive and have access to own vehicle

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to

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