Service Care Solutions Ltd

ICT Trainer

Service Care Solutions are looking for an ICT Trainer to work on a Hybrid basis for a Government entity in Staffordshire

You will be responsible for:
,The postholder will plan and deliver appropriate training and learning activities so that the Council obtains optimum value from its primary IT systems.
,The postholder will be responsible for sourcing and\or developing suitable training materials for self-study, e-learning and classroom-based courses.
,The post holder will where systems have dedicated training platforms maintain data required for course delivery
,The postholder will be responsible for maintaining frequently asked questions and knowledge bases on the councils learning platform
,The postholder will analyse data trends to identify where learning could be targeted or materials adapted.
Key Accountabilities:
1.Contribute to the design, development and delivery of training and learning material and content to meet the needs of ICT users so that they may fully utilise systems that support their operational activities.
2.Develop and maintain training materials in line with product changes and supplier roadmaps
3.Where e-learning training or virtual classroom opportunities are not suitable, deliver classroom based training and the development of appropriate training materials to meet customer expectations.
4.Undertake analysis of User training requirements.
5.Implement creative, effective methods of evaluation and monitoring of training provision and the continuous improvement of training delivery, undertaking research, design and creation of learning and development interventions that meet the customer's needs.
6.Coordinate and update knowledge bases, and frequently asked question (FAQ) resources on the intranet and learning platform to assist in self-study and problem resolution.
7.Perform user acceptance testing, advise on business change implications and produce or amend documentation in order to support and enable the implementation of new software.
8.Evaluate documented resolutions and analyse trends where training and learning could prevent repeated future problems.
9.Provide internal customers with application and technical support assistance primarily where training has been identified as the issue.
10.Feed into the development of software roadmaps using insight from training events to ascertain where product improvements could be made.
11.Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

If you are interested in this role please contact Chris Wheeler on 01772208962 or email

Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful in securing a role.

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