Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Independence and Wellbeing Advisor

Service Care Solutions are currently recruiting on behalf of Suffolk County Council for a full time Independence and Wellbeing Advisor.

This is a full time position working Monday-Friday 8am-5pm and is on an initial contract for 12 months but with the view to becoming a permanent position after this time and is offering a pay rate of £11.75 per hour.



As an Independence and Wellbeing Advisor you will be the first point of contact for social care enquiries relating to Suffolk residents, including adult services, Children and Young People's services and Mental Health referrals.

This will include, managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity.

Due to the sensitive nature of this role you will be expected to be in the office full time.



Some contacts will be from vulnerable individuals, so successful candidates will be required to have the following attributes:



  • Strong attention to detail

  • Exceptional customer service

  • The ability to work within a pressurised target driven environment.

  • Comfortable with dealing with sensitive information

  • Passionate about Social Work & delivering


No day will be the same within this role, you will have to demonstrate strong resilience at times, work to strict deadlines and provide a high quality of service.

However, this role will also bring career progression, highly rewarding role, helping make a difference and job satisfaction!


The benefits of working with Eilidh at Service Care Solutions:
, You will receive a dedicated and personal consultant with a vast knowledge of social work
, We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
, We provide frequent updates of new opportunities via text and email
, We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964.