Job title - Customer Accounts Specialist
Location - Croydon CR0 ( Office based for 4 weeks then hybrid based on performance )
Contract - Temp Ongoing
Hours - Full time 08:30 - 17:00

The Role Summary
Our client is looking for multiple customer accounts specialist to provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies.
Your key duties within the role will include:

• To manage low level account collection for rent and arrears


• To call customers in relation to their rent account, in order to collect payments, set up pay arrangements


• To manage the direct debits process


• To undertake administration duties relating to customer accounts


• To undertake the collection of debts in accordance with income collection policies and procedures, working with other staff to collectively meet objectives


• Undertake any other duties and responsibilities of an equivalent nature as required


• To ensure compliance with Clarion's Equality & Diversity, Health & Safety policies and general Data Protection Regulations


• Undertake any other duties and responsibilities of an equivalent nature as required

Candidate requirements

• Experience working within a housing environment ideally within an income/arrears setting or experience dealing with social housing customers in stressful situations.


• Extensive outbound Contact Centre experience or credit control/accounts payable background in chasing payments/debt (in a sensitive manner) will also be considered.


• Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service


• To consistently work with integrity, professionalism, empathy and consideration


• Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes


• Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.hodson@servicecare.org.uk