Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Collisions Section Case Hand

Service Care Solutions are looking for a Case Handler to work within the Devon and Cornwall Police on a 6-month contract.

Location: Plymouth

Job Role/Responsibilities:
To provide an efficient and effective administrative service for the processing and recording of all collision files and ticket offences, the disclosure to 3rd parties in relation to civil litigation claims for collisions and the processing and ownership of conditional cautions Force wide.



  • Maintain accurate files, inputting NCRF records on the force computer systems, dealing with any enquiries and duties in relation to collisions as directed by their line supervisor.

  • Deal with telephone and other enquiries and specialist requests covering a range of details gathered because of the collision and which may come from partner agencies such as the local authorities or the Highways Agency, insurance companies, solicitors and from members of the public relating to their own collisions and civil claims.

  • Research and update Force databases and other record management systems in response to these enquiries.

  • Deal with all post and admin functions within the unit.

  • Monitor systems and their outputs daily to ensure case progression, undertaking additional enquiries of systems and databases as necessary to ensure progression meets required timescales.

  • Input and maintain Pentip Offence records which require detailed nominal matching and also the input and case management of collision files on AccsMap and the management of all associated diversionary courses.

  • Deal with and input PNDs on Pentip as directed, dealing with enquiries related to PNDs.

  • Deal with officers and Youth Offending Teams in relation to the management of conditional cautions.


Experience/Skills/Knowledge:



  • Proven ability with Microsoft ‘Office' and in manipulating databases.

  • Demonstrably effective customer care skills.

  • Knowledge of the RTA 1988.

  • An understanding of the principles around disclosure.

  • Proven ability to analyse information from several sources and to make sound decisions based on that analysis.

  • Demonstrable ability to draft well-structured letters and reports outlining a particular rationale or justification for a decision.


If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.