Service Care Solutions Ltd
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ASB Officer

Job Title: ASB Officer
Type: 12-month Permanent Contract, starting January 2023
Hours: 36, 9am-5pm, hybrid working available
Location: Lewisham, SE6 4RU
Salary: £35,223 - 36,417
DBS: Basic

Purpose of the Role
I am representing a client based in Lewisham, who are looking for someone to provide a dynamic, proactive, and people-focused service for investigating, resolving, and preventing instances of Anti-Social Behaviour (ASB) across Lewisham Homes managed areas.

You will be managing a workload of ASB cases, including supporting complainants, completing risk assessments, investigating allegations thoroughly and taking robust and appropriate action to resolve/conclude the issue.

Main Responsibilities

  • Investigate allegations of residents abusing or assaulting staff and/or contractors.

  • Carry out interviews with complainants, witnesses, and alleged perpetrators of ASB both in our offices, in the resident's home or a neutral place.

  • Ensure comprehensive records are accurate and up to date for all cases.

  • Take appropriate enforcement action (including mediation, injunctions & possession action) against perpetrators of ASB, ensuring the safety and security of victims/complainants is at the centre of all our work.

  • Work closely with Lewisham Council's Housing Options Centre to provide emergency and alternative accommodation for high-risk cases.

  • Prepare high quality paperwork and statements for court, as required.

    Attend court and evictions as necessary and represent the organisation as needed.

  • Utilise, deploy, and monitor CCTV & noise recording equipment, always ensuring strict compliance with relevant legislation and policy.

  • To build effective working relationships with key external partner agencies and staff to collaboratively tackle ASB and support victims and perpetrators of ASB.

  • Maintain the highest standards of integrity and confidentiality when handling sensitive or personal data.

    Comply with national legislation and local policy & procedures.

  • Provide cover for the Domestic Abuse Support Role as required.

    Lone work as necessary.

  • Work flexibly to ensure cases are investigated fully.

    Attend evening and occasional weekend meetings as required.


  • Experience of working with residents and partners to resolve issues of ASB.

  • Experience of multi-agency working to resolve and tackle issues.

  • Good working knowledge of housing, civil and criminal law as it relates to tacking and reducing ASB.

  • Educated to GCSE or equivalent in English and Maths.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to