Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Housing Needs Officer

Job Title: Housing Needs Officer
Type: Temp 3 months on going
Hours: 37.5, 9am-5:30pm
Location: Slough, SL1 2EL

Purpose of the Role
I am representing a client based in Slough, who are looking for someone to deliver a high quality and customer focussed housing needs service, including housing advice and homelessness services.

You will be expected to use every available resource to tackle housing need and prevent homelessness in accordance with relevant legislation, policies, and procedures.

You will be contributing to the development, cohesion, and integration of the wider housing service.

Main Responsibilities

  • Deliver a comprehensive, customer focused and high-quality housing needs service, liaising with other sections, departments, and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers.

  • Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council's resources, including financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.

  • Provide good quality advice to all, including, public, tenants, licensees, landlords etc, regarding their legal rights and available options related to their housing using a holistic approach.

    This will include analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration, and benefit legislation.

  • Identify and respond proactively to every customer who may be at risk of homelessness and find the most effective means to prevent and tackle homelessness, fulfilling the Council's duties under housing, homelessness, and any other relevant legislation.

  • Ensure every registered customer receives confirmation of their housing opportunities and are assisted in making informed choices, via the personal housing plans.

  • Identify and provide positive, effective, and often complex legal and housing advice, and information to home seekers about their rights and options, in compliance with the Landlords & Tenants Act, Protection from Eviction Act, Housing and Homelessness Acts, and other related legislation.

    This will include immigration and benefits legislation.

  • Carry out home visits (when appropriate) to assess accuracy of homelessness applications and take a proactive approach to tackle housing needs and homelessness; dealing with a range of circumstances many of which will be complex and detailed.


  • Knowledge of the health and social care frameworks, immigration legislation, safeguarding children and vulnerable adults procedures.

  • Experience of working in Housing Advice, Homelessness or Tenancy Relations role.

  • Experience of homelessness and Housing Advice casework, file management and accurate recording of information.

  • Knowledge of current housing law, immigration and related legislation, case law, policies, and good practice.

    Including Protection from Eviction Act 1977, relevant Housing Acts and Homelessness Acts.

  • Good understanding of how to apply housing benefits procedures, welfare benefits and debt counselling in an advisory capacity.

  • Ability to work within the health and safety policies and procedures, set out for the role/team and wider Slough Borough Council.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to