Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Repairs Scheduler

Job Title: Repairs Customer Service Advisor


Location of the job: Croydon CR0


Contract type: Ongoing temp


Weekly hours: 36 hours


Working hours: Monday-Friday 9-5


Start date: ASAP



Job Purpose


The role of the repairs Scheduler is Call-handling and accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).

You'll need to be confident using own initiative and have the ability to update systems and follow processes.


Responsibilities



  • Act as the first point of contact for customers and colleagues, successfully handling a
    wide range of queries (including accurately diagnosing, scheduling and logging
    repairs) right first time only escalating to specialist teams and contractors when

  • Offer a speedy, consistent and professional customer experience across a range of
    channels (voice calls, live chats, emails, customer portal, mobile app, CRM,
    telephony systems, repairs systems, knowledge base, Orchard & Outlook).

  • Quickly and accurately record and update all customer contacts and requests for
    services, repairs, bookings and appointments using all relevant in-house systems.

  • Contribute in achieving contact centre targets for grade of service, abandoned calls,
    right first time, customer portal/app sign ups and overall customer satisfaction,
    following agreed policies and procedures.



Person Specification




  • Strong scheduling experience

  • Experience working in the social housing and/or repairs sectors

  • Experience using Orchard repairs system


If you are interested in this position and meet the above criteria, please send your CV now for consideration.


If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk