Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Contact Handler

Service Care Solutions are looking for a Contact Handler to work within the Leicestershire Police on an 6-Month contract.

Location: Leicester

Job Role/Responsibilities:
The role involves acting as the initial investigating officer for reports of incidents taken over the telephone, for example, missing people, road traffic collisions, concerns for welfare, crimes in action providing an appropriate level of guidance and advice in the effective application of the internal, national, and local frameworks.
Work Experience:

  • Demonstrate experience of communicating effectively by telephone and / or radio systems.

  • Demonstrate by example, within a working environment, experience where it has been necessary to receive information, identify the salient points, draw conclusions, and initiate appropriate action.


  • Ability to deal with conflict, emergencies, and stressful situations.

  • Effective listening and oral communication skills.

  • Willingness to embrace change, flexible attitude to working hours.

  • Teamwork.

  • Awareness if diversity issues appropriate to the role.

  • Computer literate (Windows)

  • Keyboard skill level (25 words per minute).

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.

  • Start: 16/01/2023
  • Duration: 6 Months
  • Rate: Up to £10.82 per hour
  • Location: Leicester, England
  • Type: Contract
  • Industry: Public_Sector
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lewis O'Donnell
  • Tel: 01772 555530
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-11-28 13:50:03 -

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