Service Care Solutions Ltd
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Business Analyst


Service Care Solutions are looking for an Alliance Business Analyst to work within the Avon & Somerset Police on a 4-Month Contract.


Location: Exeter



Job Role/Responsibility:
To understand and analyse the organisation's needs, its business model, processes, and systems so that optimal solutions for change can be implemented to realise the greatest return on investment.

To carry out intensive research and deep analysis to provide high quality, accurate, relevant, and timely information to support Business Change projects and programmes.



  • To act as the bridge between operational / business areas, Business Change, and ICT.

    Engage with the operational and wider business to understand their challenges and needs, translating them into requirements, use cases, change canvasses.

  • On behalf of chief officers and departmental heads, extrapolate the outputs of the analysis and where appropriate developing business cases.

  • Undertake multi criteria analysis, cost benefit analysis to include Return on Investment (ROI) and other suitable techniques for use in strategic decision making.

  • Use various techniques to gather information and elicit detailed requirements from stakeholders to satisfy various perspectives.

    To ensure conflicts are negotiated to a position of consensus and that specified requirements are complete, unambiguous, realistic, and testable.

  • Leading stakeholder engagement to enhance trust and co-operation, gain buy-in, manage expectations, and understand the needs of the business and the organisation.

  • Lead and facilitate workshops with representatives from the business to meet business objectives.

  • Undertake data modelling, process mapping and redesign techniques to understand relationships, impacts and business rules and support individual projects and programmes in transformation environments.

  • Identify planning and initiative needs and ensure recommendations and changes fit with business capability roadmaps.

  • Utilise a wide and deep range of tools and performs a range of activities including feasibility studies, impact analysis, developing and mapping areas for business improvement.

    Activity sampling, continuous improvement, where necessary leading wider consultation groups.



Formal Qualifications Required:



  • BCS Practitioner Certificate in Business Analysis Practices, Modelling Business Processes and Requirements Engineering or equivalent qualification.

  • PRINCE2 (Practitioner) or be able to demonstrate an understanding of project management methodology through practical experience.



Experience:



  • Previous experience of working within a business or change environment, ideally within an analyst or research capacity

  • Knowledge of relevant management and business change techniques such as business process modelling notation (BPMN), SIPOC and business process re-engineering

  • Knowledge and experience of SWOT and other organisational modelling skills

  • Excellent communication skills (oral and written), acting as a bridge between the business and the project

  • Advanced analytical and statistical skills, with a proven ability to use information methodically

  • Experience in the production and requirements of a business case.


If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.