Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

MATAC Co-Ordinator


Service Care Solutions are looking for a MATAC (Multi-Agency Tasking and Coordination) Co-Ordinator to work within the Dorset Police on a 4-Month contract.



Location: Dorset



Job Role/Purpose:
To support the delivery of an effective Domestic Abuse Perpetrator Panel (DAPP) meeting.

Co-ordinated response to perpetrators of domestic abuse in Dorset.

Administer and book the panels over MS Teams.



  • Receive and respond to enquiries from representatives, including complex queries related to area of work.

  • Co-ordination of office diaries for DAPP meetings.

    Secure E-Mail distribution of case lists.

    Work within agreed timescales.

  • Provide relevant information, on the phone, face-to-face or electronic based on existing Drive project procedures.

  • Deal with straightforward queries and escalate more difficult or complicated queries to Police Officer.

  • Create, store, maintain, retrieve, and update records/data both manual and electronic on a local and national systems.

    Input and collate data on identified System.

  • Use and understand common systems relevant to area of work to enable manipulation of information and initial investigation of queries/problems.

  • To gather and collate research information for self and others and carry out follow-up enquiries as directed.

  • The postholder is required to effectively engage with internal and external contacts at all levels, to provide a high-quality standard of service.

  • Maintain confidentiality in relation to data protection issues and Management of Police Information (MOPI) standards and GDPR.



Knowledge/Qualifications:



  • A good standard of general Education preferably with qualifications in English, Maths, and I.T/Keyboard skills.

    Must be able to demonstrate equivalent skills and abilities and experience to undertake the role.

  • Ability to deal with high volume work efficiently and effectively.

  • Able to demonstrate flexibility and adaptability in a pressurised environment.

  • Must have excellent, verbal, and written communications skills including high quality report writing skills.

  • Ability to work as part of teamwork.

  • Must be computer literate and proficient in Microsoft applications especially MS Teams.



If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.