Service Care Solutions Ltd

Outreach Officer

Job Title: Outreach Officer
Type: Temp on going
Hours: 37
Location: Chatham, Medway ME4 4TR
DBS: Basic

Purpose of the Job
I am representing a client based in Chatham, who are looking for someone to provide a supportive outreach response to rough sleepers.

You will be responsible for conducting outreach work across Medway to verify, engage and support rough sleepers.

You will have experience in dealing with rough sleepers with multiple needs and able to work with challenging behaviour.

You will be expected to follow up individuals sleeping rough and liaise with partner agencies to deliver multi-agency reports and interventions, within Medway.

Main Responsibilities

  • Provide information and advice on support services available and aid in exploring various housing options.

  • Seek resettlement and move on options for long term rough sleepers.

  • Be able to adapt working practises to work with vulnerable people both on the streets and within accommodation.

  • Carry a case load of clients, ensuring they are effectively supported, and this is followed up with effective casework management including client centred support plans, risk assessments and needs assessments.


  • Full UK driving license and access to own car.

  • Knowledge of housing and homelessness legislation such as the Housing Act 1996; Homelessness Code of Guidance; Protection from Eviction Act 1977; and Homelessness Reduction Act 2017.

  • Good working knowledge of outreach, accommodation projects and services that can help vulnerable people.

  • Experience of working with vulnerable people providing support, in the field of homelessness, housing related field or another support service.

  • Experience of support planning, key working and reviewing risks in collaboration with service users.

  • Knowledge and experience of utilising a range of housing options to relieve and prevent homelessness.

  • To undertake work out of hours including weekends and evenings.

  • To comply fully with the Council's Equal Opportunity Policy, Health and Safety at Work Policy, IT Security Policy and GDPR.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to

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