Service Care Solutions are looking for a receptionist to work within the West Yorkshire Police on a 3-Month contract.

Location: Wakefield

Job Role/Purpose:

To provide an efficient and effective reception service for visitors to Force premises to ensure that they are dealt with promptly, efficiently, and courteously and to provide a typing service where requested.

• Lead by example and behave in line with the Police Code of Ethics and Force Purpose and Values, taking appropriate action to ensure that all your team members do likewise.


• Ensure that all visitors are dealt with in a helpful, courteous, and efficient manner and are issued with their visitor's passes as required.


• To be responsible for the issue of ID Cards to visitors in line with Force/local Policies and administer relevant processes to maintain security.


• Manage and maintain keys and access cards to ensure access is available to authorised personnel and maintain security.


• Provide typing support as and when required to assist the department.


• Provide clerical support as directed by Line Management to assist Administration Staff.


• Monitor and control access to premises to cover for absence by the Security Attendant and maintain liaison with site security (where applicable) to maintain continuity.

Work Experience:

• Basic Typing and administrative skills Essential.


• Previous reception experience.


• Ability to adhere to security procedures.


• Ability to deal with a large volume of visitors at once, whilst adhering to security procedures and differing requirements.


• Is prepared to work flexible hours.


• Willing and able to undergo personal and financial vetting checks.

Desirable Skills:

• Basic knowledge of relevant departments.


• Basic knowledge of relevant IT systems.


• Basic knowledge of local parking arrangements.


• Successfully completed Customer Care Training Course.


• Detailed knowledge of alert status & relevant security, parking, and access policies.


• Has successfully undertaken minute taking if required by the Department.