Service Care Solutions Ltd

Support Worker

JOB TITLE: Support Worker
LOCATION: Whitechapel
SHIFT PATTERN: Will be working some weekends and bank holidays.

Shift pattern includes early and late shifts and may include overnight sleep-in shifts.

To work with clients to ensure positive outcomes and to maintain safety and security of building a service delivery.

To support residents of the service to identify and work towards recovery focused goals.

To ensure the safety and security of the building, clients and colleagues.


  • To work alongside clients and other professionals to identify recovery focused goals and to co=produce support plans in order to achieve outcomes.

    To work within a trauma informed, strengths based and recovery focused model which keeps the client at the heart of service delivery.

    In conjunction with colleagues assess risk and develop robust and dynamic risk management plans using a harm minimisation approach.

  • To work with clients and relevant local services to plan and support move on from the service and the resettlement of residents.

    To liaise and develop effective joint working with other agencies and professionals to ensure an effective wraparound service.

    To ensure that all work with clients is recorded promptly using the organisations client records system.

  • To ensure that all new clients are appropriately inducted into the service and that all necessary paperwork is completed.

    To support residents with maximising income, including ensuring all relevant benefits are claimed, and housing costs are met.

    To ensure the security of the building, including monitoring CCTV.

  • To participate in regular Health & Safety checks of common areas and client's flats.

    To work with housing management team to ensure rent is paid promptly and any arrears issues are addressed.

    To support clients to report any maintenance issues, and to monitor and report maintenance issues in common areas.

    To attend all identified training, team meetings and supervision meetings as directed.


  • Be able to demonstrate specific knowledge of a Support Setting.

    Have care with Mental Health and Drug Misuse experience.

  • Experience of managing cases, in accordance with agreed procedures and completing assessments of need and risk.

  • Experience of planning, prioritising and evaluating activities and own workload effectively.

  • Experience of demonstrating a comprehensive understanding of safeguarding and an ability to promote the wellbeing and welfare.

Also, will be required to go through an enhanced DBS check.

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