Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

housing options officer

Job Title: Housing Options Officer
Type: Temp on going
Hours: 37
Location: Chatham, Kent ME4 4TR
DBS: Basic

Purpose of the Role
I am representing a client based in Chatham, who are looking for someone to provide specialist housing solutions casework and advice for persons with housing needs.

Advice should somewhat include options to prevent homelessness and partnering with other specialist agencies.

Main Responsibilities

  • Assist the Housing Options Team Leader in promoting joint working and partnerships with housing providers, including Registered Social and Private Sector landlords, to increase the availability and quality of settled accommodation.

  • Provide a customer focused, pro-active service to help residents secure their housing choices.

  • The postholder will have responsibility for the issue of Homebonds, the Council's rent deposit scheme, in compliance with the Council's Homebond policy.


  • Housing qualification such as CIH

  • Full UK driving licence and access to own transport for work purposes.

  • Experience of working within a housing environment with a sound knowledge base of the law in relation to a broad range of housing and benefit issues such as homelessness legislation, landlord and tenant law, private sector issues, court processes etc.

  • Experience of working directly with vulnerable households including young people.

  • Experience of conducting in-depth interviews to obtain information and validate evidence.

  • Experience of undertaking support needs and welfare assessments.

  • Experience of dealing with, and supporting, customers facing homelessness.

  • Demonstrable ability to use well developed communication skills to present complex/sensitive information in an understandable way, to a range of audiences.

  • Demonstrable ability to carry out tasks which impact on the wellbeing of people, including assessing needs, implementing care/welfare, implementing regulations, providing guidance on internal procedures and interpreting policies and procedures to meet specific circumstances or problems.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to