Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Resettlement Officer

Job Title: Resettlement Officer
Work Pattern: 36 hours
Type: Temp, 3 months on going
Location: Ilford IG1 1NY (Hybrid working available)
DBS: Basic

Purpose of the Role
I am representing a client based in Ilford, who are looking for someone to provide a visible, approachable, and customer-orientated housing management and resettlement service that will enhance the quality of life for residents on the estate and protect the Council's assets.

You will be expected to provide a flexible support and resettlement service to enable vulnerable tenants to sustain their tenancies.

Additionally, you will need to effectively manage a caseload of vulnerable tenants with support needs in temporary accommodations.

You will aim to ensure that homelessness is prevented or relieved through active interventions.

Main Responsibilities

  • Provide proactive and timely housing advice to customers so they understand their current housing position, their rights and responsibilities in their current accommodation, protection from eviction, accommodation condition and repair, rent and mortgage debt and tenancy deposit protection and referrals are made to the landlord and tenant specialist as appropriate.

  • Assess the customers housing support and resettlement needs in accordance with the Homelessness Act 2017 and to do so in the context of the potential for customers vulnerability under either the law of housing, the Care Act 2014, or the Children's Act 1989.

  • Undertake supportive casework of a complex nature that requires detailed knowledge of issues requiring support and how to respond to those.

  • Utilise the homelessness system to produce personal housing plan for each customer.

  • Effectively liaise with other agencies and encourage customers to maintain contact with relevant agencies.

  • To provide specific support on accessing welfare benefits, including housing benefits, advice on budgeting, paying bills and debt management.


  • Good knowledge of:

    • All homeless legislation as covered by the 1996 Housing Act Part VII and the Homeless Reduction Act 2017, the Protection from Eviction Act 1977, housing allocations as covered by the Housing Act 1996 Part VI and other housing legislation.

    • Relevant legislation and policy, including Lettings knowledge and Homelessness and Housing Act legislation (security of tenure, private tenants' rights, services for older and families, ASB including hate crime and domestic violence, drug and alcohol misuse, mental health matters).

    • Welfare benefits, including social fund grants and payments, fuel rights, debt management and income maximisation.

  • Level 4: Specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in area of work/study.

  • Experience of providing housing related support and advice either on site or floating support, in a social housing or voluntary sector environment, to at least one of the following groups: people with mental health problems; alcohol/drug related problems; offending histories; young people at risk; those who have experienced domestic violence; rough sleepers and former rough sleepers; people with a learning disability; elderly people with housing related support needs.

  • To work outside normal working hours to respond to emergencies or attend meetings.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to