Service Care Solutions Ltd

Working from home - German speaking customer services

Working from home German speaking Customer Service Officer


To work alongside a multinational team offering formal customer service support to our overseas clients.



The Job


Manage own caseload of Customers, along with the provision of information gathering and coming to payment solutions.


To maximise revenue by using strong negotiation skills.


Achieve call volume and quality targets as set out by the company.


Overcome objections and take ownership of queries.


Ensure the debtor remains on their arranged payment plan.


Desired Skills


Fluency in German and English is essential


Ability to work as per the strict client SLA


Ability achieve client and internal targets and deadlines


Excellent telephone skills / Experience in effective call handling


Strong communication & negotiation skills


Ability to work under own initiative, and also as part of a team


Ability to work with Excel spread sheets


Understanding of TCF and relevant regulatory guidelines


What we Offer


We offer the following benefits:


Exciting performance incentives


Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more


Contributory pension plan (after 3 months employment)


Eye test & glasses vouchers


28 days holiday per year (including Bank Holidays) and 1 additional holiday for each completed year of employment


Excellent canteen facilities with free touch screen internet access.


Superb progression opportunities throughout the company


Subsidised bus passes


Volunteer Opportunities


Annual Awards Evening


Employee Assistance Programme



Salary: £19,000 increasing to £20,000 and bonus first year OTE £23,000





*Service Care Solutions also offer a referral fee of £250 for anyone you may know.

Once they are placed and complete their probationary period you receive a £250 bonus!

*

Working with Service Care Solutions offers you a number of benefits including:

, A specialist consultant within an experience and dedicated recruitment team
, Excellent rates of pay
, An extensive range of vacancies available throughout the UK
, Payroll service twice a week


  • Start: January
  • Rate: Up to £19000.00 per annum + + bonus (OTE £23,000)
  • Location: City of Preston, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Service Care Solutions Ltd
  • Contact: Alex Procter
  • Tel: 01772 555530
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-11-01 14:44:16 -

  • View all Jobs from Service Care Solutions Ltd


Share Job