Service Care Solutions Ltd

Employee Relation Assistant


Service Care Solutions are looking for an Employee Relations Assistant on an 5-month contract within the Lancashire Constabulary.


Location: Preston



Job Role/Purpose:
To undertake research as required and provide administrative support to the Employee Relations portfolio.



  • Assist in the delivery of a customer focused administrative service ensuring that the Constabulary meets all HR priorities in relation to Employee Relations, Case Management, Health and Safety and Job Evaluation.

  • Deal with internal and external enquiries by telephone, correspondence, or personal contact and to liaise with divisions and departments, staff associations and external organisations as required.

  • Undertake research on HR issues, including legislation, case law, best practice, and national advice, such as the Police Staff Council, Home Office, and National Police Chiefs Council.

  • Assist in the development and implementation of Human Resources administrative procedures to facilitate effective and efficient working practices.

  • Update, amend and maintain personal records, general files, and computerised systems in an appropriate manner, utilising them to deal with enquiries.

  • Assist in the preparation and analysis of management information, producing reports and statistics as required.

  • To take a pro-active approach to problem solving which focuses on solutions aiming for continuous improvement in the services provided

  • To service formal and informal HR meetings, committees, and workshops as well as any other meetings requested by HR SMT such as LJC, JNCC and Job Evaluation panels.

  • To act as an effective and courteous liaison for both internal and external contacts such as ACAS, Police Staff Council, Trade Unions and Staff Associations.

  • To be responsible for the day-to-day administration of all Employee Relations processes, including the research and collation of case files.

  • To ensure compliance with Force policies and procedures.

  • To carry out related duties or projects as required in the interests of departmental effectiveness.

  • Support the delivery of HR Performance Indicators and service level agreements.

  • Keep up to date with changes to working practices in HR supported by the organisation and to implement and share best practice with colleagues.

  • To carry out any other duties which are consistent with the nature, responsibilities, and grading of the post.



Essential Experience:



  • Experience of working in an administrative/clerical role within a busy office environment.

  • Experience of producing accurate written information and demonstrate a high level of attention to detail.

  • Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.

  • Experience of inputting, updating and maintaining manual and computerised records accurately.

  • Experience of working with minimal supervision, organising and prioritising own workload.

  • Experience of communicating clearly with internal and external contacts in a courteous and diplomatic manner.

  • Experience of using Microsoft Software Applications, including Word, Excel & Outlook.

  • Experience of working to deadlines and tight timescales, within a busy environment.



Skills/Abilities:



  • Analytical mindset

  • Innovative



If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.


  • Start: 14/11/2022
  • Duration: 5 Months
  • Rate: Up to £9.70 per hour
  • Location: City of Preston, England
  • Type: Contract
  • Industry: Human_Resources
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lewis O'Donnell
  • Tel: 01772 555530
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-10-31 13:43:58 -

  • View all Jobs from Service Care Solutions Ltd


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