Service Care Solutions Ltd

Sheltered Housing Officer

JOB TITLE: Sheltered Housing Officer
LOCATION: Southwark
WORK PATTERN: Mon-Fri (9am-5pm)
To provide enhanced housing management services for Sheltered Housing residents.

To provide a main point of contact for residents and visitors, and to give and receive information as necessary for effective performance of the job.

To develop and maintain constructive relationships with residents, carers, partner organisations, service providers and professionals, contractors and volunteers, and members of the public from the wider community.

To oversee the safety and security of the building and surrounds, to identify and report repairs to the common parts, and to assist residents with reporting repairs within their flats.


  • To deliver a comprehensive enhanced housing management service that helps residents maintain their tenancy, access housing services and ensures effective sign posting to other service providers.

    To consistently work to and meet key performance indicators for sheltered housing in order to provide and maintain excellent customer services to residents, colleagues and others.

  • To arrange viewings of accommodation, assist with the moving in process and assist with meeting the void turnaround targets as appropriate.

    To enable new residents of sheltered housing to settle into the service.

    To advise, assist and signpost residents to access appropriate services and support either within their sheltered housing scheme or the wider local community.

  • To monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes.

    To support scheme meetings and consultation events, ensuring residents are involved in decisions relating to their accommodation and services.

    To distribute service information on a regular basis.

  • To be knowledgeable about other schemes in the service and cover for absent colleagues in that scheme, in order to provide the best possible service to residents.

    To provide a friendly welcoming point of contact for residents and visitors entering or leaving the scheme.

    To be a key holder for the building, allowing access where appropriate and ensuring that communal facilities and the building are secure.


  • Excellent, clear and concise written communication skills, excellent and articulate verbal communication skills.

  • Ability to complete tasks and resolve issues within required deadlines.

    Ability to make measured decisions and implement them.

    Ability to work well under pressure and cope in challenging situations.

  • Ability to work systematically and methodically.

    Ability to work as part of a team or on your own in a flexible and positive manner.

  • Willingness to learn and adapt to an ever-changing work environment.

    A commitment to and understanding of the principles of equal opportunities in both employment and service delivery.

Also, will be required to go through an enhanced DBS check.
Full Time

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