Service Care Solutions Ltd

Administration Support Officer

Job Title: Administration Support Officer
Work Pattern: 37 hours per week (Working between 08:00 - 18.00 with flexible hybrid working)
Contract: Temp ongoing
Location: SO43 Lyndhurst (travel to other sites may be required)
Our client is looking and experienced administrator to provide project support and administrative assistance to the Gas and Electrical team and as required the wider Housing Maintenance Service
Job Role -

  • Provide cyclical servicing, repairs and project support and administration to the Gas and Electrical Team as appropriate including arranging and facilitation work, such as boiler installations, annual cyclical servicing, and repairs.

  • Responsible for establishing, maintaining, and developing, efficient administration systems and processes to ensure the effective running of the gas and electrical teams.

  • Responsible for coordinating and administering the end-to-end workflow of supplier and subcontractor purchase orders.

    This is to include liaising with suppliers and contractors as needed, RFQ's, raising purchase orders, goods receipting and ensuring completion documentation for all work orders.

  • Administering the cyclical works documentation for both gas and electrical teams including the timely and accurate updating of external systems where there is a legal obligation to report work under the Building Regulations via approved self-certification schemes, such as NICEIC and Gas Safe, as well as inhouse systems.

    To arrange and undertake reporting and reconciliation of all compliance documents and reporting on statistics and concerns to the relevant line manager.

  • To deal with tenants and contractors along with any queries quickly and efficiently, ensuring high levels of customer care and satisfaction are always maintained.

  • To undertake general administrative and clerical duties, such as data input using service specific IT systems, collating, and checking information/statistics, dealing with routine correspondence, filing, typing, sending out forms, answering telephones, photocopying, and making appointments for the wider Housing Maintenance department as required.

Candidate Requirements -

  • Three years relevant work experience

  • Competent with Microsoft Office packages, including good word-processing skills and ability to effectively use databases and spreadsheets.

  • Good communication skills, both written and verbal

  • The ability to plan and prioritise work in accordance with the team's work programmes

  • An ability to work with minimal supervision.


  • A good knowledge and experience of Building related matters.

  • Knowledge of NICEIC, Keystone, Uniclass or DRS

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

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