Service Care Solutions Ltd
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HR Shared Service Centre Assistant

Service Care Solutions are looking for a HR Shared Services Assistant within the Merseyside Police Force.

Location: Merseyside
Job Role/Purpose:

  • Support the Team Leader in the delivery of a HR Shared Service Centre function to the Force, by delivering an effective tasking and coordination function ensuring the equitable distribution of workloads within the unit and monitoring performance against the same, ensuring continuous improvement.

  • Check and verify all personnel related payroll changes generated by staff within the Unit, prior to submission to the payroll provider, to ensure accurate payment of monies due and to minimise the risk of over/under payments.

  • Deliver periodic HR support services in relation to volume recruitment, corporate reward processes, employment support, OHU support and training administration to ensure effective service provision to both HR and organisational priorities.

  • Supervise appropriate team members and colleagues contributing positively to the achievement of organisational objectives.

  • Support the Team Leader in the accurate maintenance of all HR IT systems to by providing guidance and ad hoc training to staff where required to facilitate accurate data capture.

  • Research and provide data from a variety of means to the Team Leader and /or HR Shared Services Manager to facilitate the production of timely, quality performance data and compliance reports for information and appropriate action.

  • Support the Team Leader in the completion of data cleansing and quality assurance exercises to ensure timely, accurate data that is compliant with force policies & procedures, data protection legislation and home office requirements.

  • Gather information required in response to requests for data under Freedom of Information legislation, ensuring accuracy of data and compliance with legislation.

  • Support the Team Leader in the creation and continuous review of transactional HR processes; ensuring the unit meets its obligations in providing a quality HR support service to the Force.

  • Monitor levels of customer service provided by the unit, identifying areas of excellence and areas for development, and highlighting such matters to the Team Leader so reward / corrective mechanisms can be implemented.

  • Be accountable for all Health and Safety issues, to include risk assessment, pertaining to the post holder's area of responsibility to fulfil the statutory obligations of the Health and Safety at Work Act, 1974.

Work Experience:

  • The post holder should hold the Certificate in Personal Practice and an NVQ Level 2 in Customer Services or give a commitment to undertake these qualifications.

  • The post holder must possess good analytical skills with the ability research and produce accurate and relevant data to facilitate the provision of performance management data.

  • A good understanding of a HR Shared Service working environment, with the ability to adapt to change, challenge where required and use initiative to improve service provision.

  • Must be IT literate with an ability to use MS Office applications, experience and understanding of HR related IT systems to monitor and ensure high levels of accuracy and data integrity of these systems.

  • Proficient interpersonal skills with great oral and written communication skills with both internal and external customers.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.

  • Start: 1/11/2022
  • Duration: 3 Monthshr
  • Rate: Up to £12.90 per hour
  • Location: Merseyside, England
  • Type: Permanent
  • Industry: Human_Resources
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lewis O'Donnell
  • Tel: 01772 555530
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-10-19 16:39:09 -

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