Service Care Solutions Ltd
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Tenancy Specialist (Remote Working)

One of the largest housing associations in the UK is recruiting for a remote working Tenancy Specialist to provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement

The Role
The focus of this Tenancy Specialist role is to provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement.

Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken.

This will include the following tasks and responsibilities:

  • Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.

  • The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.

  • Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.

  • Preparing legal files and managing legal action cases for tenancy enforcement and fraud.

    Working with solicitors, process servers and bailiffs.

  • Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.

  • Managing complex tenancy management cases referred from Customer Support e.g.

    complex successions, complex end of tenancy reviews etc.

  • Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings.

    This may include interviews at the Police station and /or on surveillance operations to ensure a coordinated response.

  • Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services.

The Candidate
Too be considered for this Tenancy Specialist role you will require the following skills and experience:

  • An excellent understanding of anti-social behaviour and/or tenancy fraud.

  • Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair

  • Experience of investigative interviewing, ideally for fraud and/or ASB.

  • Excellent communicator, able to adapt approach to the audience.

  • Able to develop effective working relationships with colleagues across the organisation and external agencies.

  • Experience of successful case management with positive outcomes

  • Experience of preparing and presenting cases at court.

Due to the nature of clients you will be working with in this role, you will require an enhanced DBS.

The Contract
This is a temporary, Tenancy Specialist role, for an initial 6 months, though this is likely to be extended or potentially made permanent.

The working hours are 0900 to 1700 Monday to Friday.

Referral Bonus
If this Tenancy Specialist role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.

If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Tenancy Specialist role, please send your CV lee .

mc millan @ service care .

org .

uk or call me on 01772 208 966 discuss the vacancy in more detail.

Also, if this Tenancy Specialist role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region