Service Care Solutions Ltd
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Alliance Business Analyst

Service Care Solutions are recruiting for a Business Analyst to work for Devon and Cornwall Police, Please see below for more information and to apply please contact Lewis on 01772 208962.


Principal Responsibility


To understand and analyse the organisation's needs, its business model, processes and systems so that optimal solutions for change can be implemented to realise the greatest return on investment.

To carry out intensive research and deep analysis to provide high quality, accurate, relevant and timely information to support Business Change projects and programmes.

Key responsibilities:
, To act as the bridge between operational / business areas, Business Change and ICT.

Engage with the operational and wider business to understand their challenges and needs, translating them into requirements, use cases, change canvasses.


, On behalf of chief officers and departmental heads, extrapolate the outputs of the analysis and where appropriate developing business cases.


, Undertake multi criteria analysis, cost benefit analysis to include Return on Investment (ROI) and other suitable techniques for use in strategic decision making.
, Use various techniques to gather information and elicit detailed requirements from stakeholders to satisfy various perspectives.

To ensure conflicts are negotiated to a position of consensus and that specified requirements are complete, unambiguous, realistic and testable;
, Leading stakeholder engagement to enhance trust and co-operation, gain buy-in, manage expectations and understand the needs of the business and the organisation as a whole.


, Lead and facilitate workshops with representatives from the business to meet business objectives;
, Undertake data modelling, process mapping and redesign techniques to understand relationships, impacts and business rules and support individual projects and programmes in transformation environments;
, Identify planning and initiative needs and ensure recommendations and changes fit with business capability roadmaps.
, Utilise a wide and deep range of tools and performs a range of activities including feasibility studies, impact analysis, developing and mapping areas for business improvement.

Activity sampling, continuous improvement, where necessary leading wider consultation groups.
, Conduct analysis to determine best path for solving business problems/opportunities through process improvement, systems enhancement, user training, and / or software procurement.
, Evaluate multiple data sources and use various analytical techniques to provide an independent performance assessment of the business area.

To provide comprehensive, accurate, relevant and timely reports to support the direction of individual projects and programmes;
, Identification and derivation of benefits, baseline measurement and analysis to establish and implement onward tracking and monitoring.