Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

SEO Manager

We are currently working alongside a leading online sales company, based in Blackburn and Manchester, who are in need a SEO Manager to join their team.

This is an fantastic opportunity to join a fun and expanding organisation with people and culture at their heart.


ROLE: SEO Manager


LOCATION: Blackburn


SALARY: £40,000 - £55,000


The Role:



  • Provide on-going analysis of contact centre activity, recognising and reporting on emerging trends

  • Optimise end-to-end performance of leads and customer lifecycle in conjunction with the Marketing Department

  • Improve efficiency and productivity on all campaigns using projection and data quality knowledge

  • Provide recommendations for dialler strategy, implement those recommendations and report on results

  • Maintaining a working knowledge of dialler functionality and future developments

  • Be a key point of contact between the business and our 3rd party contact centre platform (Connex One)

  • Monitoring and setting team productivity and performance SLAs

  • Develop and support reporting processes

  • Identify, evaluate and implement external services and tools to support data validation and cleansing

  • Monitor and audit data quality using the proprietary CRM and 3rd party tools

  • Provide sector and competitor benchmarking where necessary.

  • Create reporting in Google Data Studio using Google Big Query (training is available)

  • Query large data sets using SQL

  • Own contact centre data control and content


The Person:



  • Have existing knowledge of call centre telephony systems

  • Know your way around the Microsoft Office suite - in particular Excel

  • Understand OFCOM, TPS and DMA standards

  • Have a working knowledge of SQL as it applies to contact centre analysis

  • Are comfortable working autonomously and playing a significant role in the development of the company

  • Enjoy learning new things and working collaboratively across departments

  • Enjoy taking a hands-on role in the management of a business

  • Thrive in a fast-paced environment where managing multiple projects to ambitious deadlines is the norm

  • Sweat the small stuff - excellent attention to detail is a must



If this sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Alex Procter via email, Alex.Procter@servicecare.org.uk, or via phone at 01772208952 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.