Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

SEO Manager

We are currently working alongside a leading online sales company, based in Blackburn and Manchester, who are in need a SEO Manager to join their team.

This is an fantastic opportunity to join a fun and expanding organisation with people and culture at their heart.

ROLE: SEO Manager

LOCATION: Blackburn

SALARY: £40,000 - £55,000

The Role:

  • Provide on-going analysis of contact centre activity, recognising and reporting on emerging trends

  • Optimise end-to-end performance of leads and customer lifecycle in conjunction with the Marketing Department

  • Improve efficiency and productivity on all campaigns using projection and data quality knowledge

  • Provide recommendations for dialler strategy, implement those recommendations and report on results

  • Maintaining a working knowledge of dialler functionality and future developments

  • Be a key point of contact between the business and our 3rd party contact centre platform (Connex One)

  • Monitoring and setting team productivity and performance SLAs

  • Develop and support reporting processes

  • Identify, evaluate and implement external services and tools to support data validation and cleansing

  • Monitor and audit data quality using the proprietary CRM and 3rd party tools

  • Provide sector and competitor benchmarking where necessary.

  • Create reporting in Google Data Studio using Google Big Query (training is available)

  • Query large data sets using SQL

  • Own contact centre data control and content

The Person:

  • Have existing knowledge of call centre telephony systems

  • Know your way around the Microsoft Office suite - in particular Excel

  • Understand OFCOM, TPS and DMA standards

  • Have a working knowledge of SQL as it applies to contact centre analysis

  • Are comfortable working autonomously and playing a significant role in the development of the company

  • Enjoy learning new things and working collaboratively across departments

  • Enjoy taking a hands-on role in the management of a business

  • Thrive in a fast-paced environment where managing multiple projects to ambitious deadlines is the norm

  • Sweat the small stuff - excellent attention to detail is a must

If this sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Alex Procter via email,, or via phone at 01772208952 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.