Service Care Solutions Ltd
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Deployment Engineer

Service Care Solutions are recruiting for a Deployment Engineer for windows 10 for a Police force in Surrey and Sussex.

Please see below for more information and to apply please contact Lewis on 01772 208962.


Job Profile/ Description

Surrey Police and Sussex Police work closely together however they remain two separate legal entities with different terms and conditions of employment for police staff.

Please refer to your contract of employment which identifies which employer you work for and the relevant terms and conditions that apply to you.


Key Accountability's:

1.

Responsible for proactively arranging hardware deliveries to police sites and physical set-up of Windows 10 equipment.

This will include advising onsite Facilities Officers of the delivery and ensuring delivered hardware is accounted for and stored securely until required.


2.

Maintaining an ongoing awareness of the availability and capacity of ICT background systems used to support the devices as required and to escalate any concerns which may affect the successful provision of Windows 10 as appropriate.


3.

Providing customer service support and expert advice to end users of the Windows 10 devices by taking ownership and resolution of reported incidents in keeping with service level agreements.

Monitoring, reporting and analysing trends and recurring incidents in order to reduce or eliminate these issues.


4.

Engaging with all key stakeholders and building effective relationships so that there is a clear understanding on how best to meet their needs, representing the Windows 10 project as an expert advisor, in to order to deliver improved processes and systems deployment to the force.


5.

Ensuring that the new Windows 10 devices deliver the correct access and functionality for the end users accounts so that there is minimal disruption to workflow and where necessary, actioning any appropriate access changes.


6.

Communicating any lessons learned during the deployment process to the project lead thereby assisting similar future projects to drive continuous improvement.


7.

Building and maintaining relationships with external suppliers in order to provide Windows 10 technical solutions for the forces.


8.

Undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser graded post.