Service Care Solutions Ltd
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Neighbourhood Response Officer

JOB TITLE: Neighbourhood Response Officer
LOCATION: Bolton and Manchester
WORK PATTERN: Rota Basis (Working 5 days)
To ensure that neighbourhoods are places that residents want to live.

You'll do this by understanding local needs and working collaboratively with other teams, resident's groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered.

To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.

Successful delivery will involve a strong collaborative approach across the teams and departments, local partners and residents.


  • Deliver a programme of regular estate inspections and prioritising fire safety risk assessment and follow up work.

    Work with local resident's groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.

  • Develop and deliver neighbourhood plans and local offers.

    Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.

  • Visit customers in breach of their tenancy or lease agreement where tasked to do so, visit customers who may require additional support and assess whether they require on going tenancy sustainment.

  • Conduct viewings and sign ups or tenancy assignments.

    Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.


  • Experience of providing good customer service, experience of dealing with customers in person.

  • Experience of working with external partners, willing to respond at short notice in the event of a major incident.

  • Experience of working to plans and targets, the ability to exercise good judgement

  • A clear commitment to equality and diversity principles and practices in service provision and employment.

Also, will be required to go through an enhanced DBS check.
Rota Basis
Full Time