Service Care Solutions Ltd
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Infrastructure Operations Engineer

Service Care Solutions are looking for a Infrastructure Operations Engineer(Remote) in Merseyside to support the management of an Government entities hosting estate, ensuring that technologies (data centres, servers, data storage, core switches, back up, load-balancers solutions) remain available, performant to SLAs/OLAs and relevant to business requirements.

This role will monitor all technologies in the suite, investigating incidents, resolving problems, and developing and applying fixes and changes.

The role will deliver upgrades to technologies, implement new functionality and seek to continuously improve the technologies to support the organisation in better ways.

The role will ensure that the technologies remain secure, protecting data and users from cyber-attack and unauthorised loss.

This role will engage with users, supporting their needs and ensuring that a high quality customer-focused service is delivered.



Key Responsibilities
, Deputise for the Senior Infrastructure Engineer (Hosting)
, Support the planning, budgeting and accounting for the Infrastructure Operations (Hosting) Team's work
, Continuously monitor and operate HSE hosted technologies (on-premise, PaaS and IaaS), ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience
, Proactively identify and resolve infrastructure issues before they impact the user/customer
, Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition
, Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes
, Deliver Change Management, continuously seeking to improve technologies, promoting unused functionality and working with users to develop new ways of working
, Deliver Capacity Management, continuously monitoring the utilisation of the infrastructure and forecasting when capacity levels will be breached, recommending remedial actions to be taken.


, Routinely practice and test DR and ITSCM routines to maintain confidence in the resilience of hosted systems.


, Implement upgrades to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.


, Document all technologies, including restoration priorities, power-down routines and installation sequencing.

Maintain the accuracy of documentation to reflect changes.


, Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and lifecycle refresh point
, Ensure the security of technologies and the IT estate, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange and data-loss
, Ensure that technologies are routinely backed up and copies of all data and applications securely maintained.


Qualifications, Skills and Experience
Essential:
, Proven experience with Cisco UCS, HPE 3PAR, VMware, Azure, AWS, Rubrik
, Excellent oral and written communications
, Excellent knowledge of Microsoft Office
Desirable:
, Experience of cloud-based infrastructure (Azure, AWS)
, Experience of deploying Infrastructure as Code (IaC)



If you are interested in this role or want further discussion please contact Chris Wheeler either via email: chris.wheeler@servicecare.org.uk or tel: 01772208962.

Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.