Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Resident Support Officer


JOB TITLE: Resident Support Worker
LOCATION: Henley-in-Arden
CONTRACT TYPE: Temp (2-12 Month)
WEEKLY HOURS: 15 Hours
WORK PATTERN: Mon - Fri (9am-12pm)
JOB SUMMARY:
Supervise the scheme effectively and efficiently to ensure that it is maintained to a high standard both internally and externally, Deliver an agreed support service to the Chestnut Court residents, Deliver excellent services to customers and work to achieve performance targets and high levels of customer satisfaction.


RESPONSIBILTIES:



  • Maintain an up-to-date record of emergency contacts or key support contacts for each resident, updating care alarm contact records and other Citizen contact systems as appropriate.

  • Supervise the general running and operation of the scheme effectively and efficiently, overseeing contractors on site both internal and external making sure work is carried out to a high standard.

  • Develop excellent relationships with both the Citizen Cleaning and Gardening teams that work on site at Chestnut Grove ensuring that appropriate resident feedback is shared constructively, and that services meet agreed standards.

  • Act as the first point of contact between Citizen and Chestnut Walk residents, managing customer enquiries and feedback effectively answered in a timely manner and concerns are addressed sensitively and constructively.



EXPERIENCE:



  • Demonstrable relevant experience of working in a social housing, Statutory or voluntary care or support sector environment knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector.

  • Knowledge and understanding of a range of older persons health, housing and support risks and needs, including physical health, mental and cognitive health issues.

  • Demonstrable knowledge of safeguarding legislation and ability to assess and refer cases to safeguarding authorities.

  • General understanding of key health and safety risks and how these apply in an older person's accommodation setting - e.g., fire safety, slips, trips and falls, safeguarding.



Also, will be required to go through an enhanced DBS check.
Mon-Fri
Temp
Full Time