Service Care Solutions Ltd
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Portuguese Speaking Customer Service Advisor

Service Care Solutions are currently working alongside a remote call centre who are currently looking for a Portuguese Speaking Customer Service Advisor to join the expanding Portuguese support team.

This role is based in Preston City Centre


ROLE: Portuguese Speaking Customer Service Advisor


LOCATION: Preston City Centre (PR1)


PAY RATE: £19,500 (rising to £21,000) 1st year earnings including bonuses £23,000


Shift Patterns



  • Monday - Friday 12:30pm - 8:30pm & 2:30pm - 10:30pm

  • Shift Premium: Hourly rate + 10% extra between 5:30pm - 8:00pm

  • Shift Premium: Hourly rate + 20% extra between 8:00pm - 10:30pm


The Role


The purpose of this role is to contact customers receiving a variety of telecommunications services across Canada, Caribbean & Latin America (CCLA) by telephone and email, to secure payments for all overdue invoices.

In this role, associates must deliver an effortless customer experience by liaising with internal business partners and resolving complex account issues to positively impact customer payment behaviour.


Principal Responsibilities



  • End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.

  • Locate customer contact information and engage accounts payable teams in Retail companies by telephone and emails.

  • Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices

  • Communicate effectively to secure payment commitments and monitor payment receipts from customers.

  • Manage all customer requests for:

  • Vendor forms

  • Invoice copies

  • Account reconciliations

  • Contract copies

  • Billing disputes

  • Missing payment investigations

  • Customer account changes (name, address, contact, VAT number, PO numbers)

  • Payment or credit allocations and/or refund eligibility

  • Translate customer correspondence (for agents supporting languages other than English).

  • Host conference calls with key stakeholders to facilitate resolution of complex billing issues and facilitate payments for overdue invoices.

  • Reduce Account Receivables (AR) on accounts have invoices overdue for 60 days or more.

  • Complete thorough notation of all actions taken on Global Telecoms Client Collections system.

  • Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.



Skills, Experience & Attributes



  • Experience of working in a customer service / collections environment

  • Excellent verbal and written communication

  • Fluent Portuguese both verbal and written that will be required as part of the role

  • Good computer skills

  • Sound judgement and decision making

  • Analytical and problem solving

  • Sufficient mathematical knowledge

  • Attention to detail

  • Ability to multi-task and set priorities

  • Knowledge of collection techniques preferable

  • Negotiation skills & conflict resolution

  • Tenacity and resilience

  • Dispute resolution

  • Treats customers as valued, respected, important individuals

  • Actively supports initiatives to improve performance and drive efficiency

  • Delivers expected results, exceeds KPI's



If you are interested in this position please apply with your updated CV for consideration.





*Service Care Solutions also offer a referral bonus of upto £250 per successful placement.

Please send any referrals to alex.procter@servicecare.org.uk


  • Start: ASAP
  • Rate: Up to £19500.00 per annum + + bonus
  • Location: City of Preston, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Service Care Solutions Ltd
  • Contact: Alex Procter
  • Tel: 01772 555530
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-09-09 11:04:00 -

  • View all Jobs from Service Care Solutions Ltd