Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Service Desk Analyst

Service Care Solutions are looking for a Service Desk Analyst in North West London.

You will provide day-to-day support via the service desk, to diagnose and resolve problems and provide advice to users of our key business applications.

To fulfil standard requests using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes.



1.

Manage incidents and requests in line with the agreed incident management and
request fulfilment processes and local procedures.


2.

Provide remote assistance over the phone and advice to users through instant
messenger and through the use of remote support tools such as Dameware.


3.

Assist with issuing and resetting passwords using agreed procedures to maintain
system security.


4.

Proactively keep users informed throughout all stages of all processes by phone,
email, and instant messenger.


5.

Encourage and support users to use self-service systems to log, update, chase,
receive updates and cancel calls.



Skills/Experience Required

Effective Communication
ITIL
Granicus/Firmstep
Hornbill
Microsoft dynamics 365 admin
Microsoft SharePoint admin
Microsoft office 365 admin
Knowledge article creation
Service desk triaging
If you are interested in this role or want further discussion please contact Chris Wheeler either via email: chris.wheeler@servicecare.org.uk or tel: 01772208962.

Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.