Service Care Solutions Ltd

Telecare Alarm Responder

The vale of Glamorgan Council currently have a vacancy available for a support worker to join their Telecare Service.

Telecare is a community alarm service which uses technology and equipment to be able to improve the independence and safety of otherwise vulnerable people.

These devices are linked to a 24hr-a day 365 days a year monitoring centre based alongside the Telecare team at Contact one Vale.


Duties of this role would include answering and responding efficiently to all incoming Telecare, emergency, monitoring, out of hours and Lone Worker calls, and to deal with them all promptly and in accordance with the operating procedures.

Every call is different and you will discover a real variety of customer situations.

As a result an excellent understanding of the needs and ability to empathise with the elderly, disabled and vulnerable people who use the alarm system will be a pre-requisite of the job.

Working as a team player within a busy environment is a must for this role as you will share your workload with other members of the team.


You will be working 12 hours rotating shift pattern consisting of days and nights including weekends and bank holidays with a weekly average of 37 hours.

As such you will need to have flexibility to support the needs of the rota.

The role is a temporary contract for 3 months with a view to being reviewed for extension following this period.

The standard rate of pay for this role is £11.75 per hour with enhanced pay rates for any weekend and night shifts.


The benefits of working with Eilidh at Service Care Solutions:
, You will receive a dedicated and personal consultant with a vast knowledge of social work
, We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
, We provide frequent updates of new opportunities via text and email
, We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964.




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