Service Care Solutions Ltd

Neihghbourhood Officer

Neighbourhood Officer - Permanent Role

£33,000 Per Annum

Role purpose To play a key role in creating safer communities by providing customers with a highquality housing management service, dealing with tenancy management and preventing Anti Social Behaviour.

Accountabilities , To act as an ambassador for Rosebery by building and maintaining positive relationships with all residents and stakeholders.

, To work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies.

, To successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary.

, To inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met.

, Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service , Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures.

, Complete pre-void and the end of tenancy process to ensure a streamlined service , Manage internal transfers including applications and property visits through to completion.

, Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion.

, Manage and enforce tenancy action including acting as Rosebery's legal representative where court action is taken , To comply with the Association's Health & Safety requirements to create safer, cleaner and greener environments.

, Effectively manage and resolve resident contact logged through our internal contact management system.

, Deliver an effective and appropriate service to all residents fairly and without discrimination , Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded.

, Work proactively with local partners and our customers to deliver a community-based service




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