Service Care Solutions Ltd

Housing customer service advisor (New Builds)

Job Title: Housing Customer service advisor (Repairs)
Work Location: - London E15
Contract Type: Ongoing temporary
Weekly Hours: 36 Hours per week - Monday to Friday (2 Days WFH)
Start Date: ASAP

Our client is looking for an experienced Housing Customer Service Advisor to provide an excellent customer experience within the new build homes team.

You will be dealing with and coordinating incoming enquiries regarding resident's properties.

Ensuring that the customers journey is responsive, professional and provides satisfaction.

Key responsibilities

  • Assisting with administration tasks for the rest of the team

  • Dealing with incoming enquiries in a professional manner

  • Being the main point of contact for our residents, answering calls and emails

  • Effectively managing defects, repairs and complaints

  • Ensuring that the customers journey is responsive, professional and provides satisfaction

    Essential Criteria

  • Experience working with new build homes snagging and repairs

  • Experience of working in a customer service environment within social housing

  • Demonstrable capability of customer service soft skills including empathy and taking ownership

  • Good organisational ability, efficiency and the ability to prioritise and multi task

  • Ability to work on own initiative and remain calm under pressure

  • Good communication skills, both verbal and written

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

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