Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

IT Support Engineer

Service Care Solutions are looking for an IT Support Engineer to ensure the efficient maintenance of IT services across an organisation based in London, this role will provide 1st/2nd and 3rd line IT support including project coordination and IT administration.

To ensure high standards of customer service by supporting staff and services with a range of IT related requests via the helpdesk ticket system.


Providing IT Support to all staff, including the following;





*Maintain the security and efficiency of IT and telephone systems and equipment.


*Assets management, project management & coordination, ITIL implementation


* Providing 1st 2nd and 3rd line IT support when required.


* Setting up new applications


* Develop business case and support business applications


* Software administrations


* Network Management


* Documentation and documentation management


* Assist Head of IT on preparing reports


* IT communication /Incident management


To work closely with a variety of internal and external stakeholders, requiring a personable and accessible


approach to communication skills and the ability to establish and maintain strong working relationships.


The role also has responsibility for undertaking a wide range of general IT administration and office duties


as and when required across various locations, therefore, flexibility and mobility is required on the part of the post holder.

Working hours are subject to negotiation but normally between 9.00 and 17.30.


Summary:



, Service desk ticket monitoring
, SharePoint page updates for IT and helpdesk system management
, IT communication: e.g.- ITIL management and internal and external communication
, Policy, procedures and user guide development and up to date
, Develop report as requested by Head of IT and IT team
, Asset management
, Project management of IT related project
, 1st, 2nd and 3rd line IT support


If you are interested in this role or want further discussion please contact Chris Wheeler either via email: chris.wheeler@servicecare.org.uk or tel: 01772208962.

Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.